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Financial portal

The Financial sub-tab under ACCOUNT in every project is your billing and invoicing surface — invoices, balance, top-ups, transaction history, payment methods, AIT certificates, and Mushak (NBR VAT) documents. Everything is in BDT.

Overview

Financial portal The Financial tab — balance card top-right, invoice list top-left, transaction history below.

The page is divided into:

Section What it shows
Balance Credits remaining + unpaid amount + "Add funds" button
Current month Running burn for this month, with forecast
Invoices Monthly invoices with PDF + JSON downloads
Transactions All top-ups, charges, adjustments, refunds, AIT deductions
Payment methods Saved bKash / Nagad / Rocket / bank-transfer / cheque preferences
Tax documents Mushak-6.3, Mushak-6.4, Mushak-6.6, AIT certificates

Administration

Who can see this page

The Financial tab is visible to:

  • Project Admin — sees the project's portion of org-wide invoicing
  • Org Billing role — sees the full org's financial picture across all projects
  • Org Owner / Admin — sees everything, can change payment methods
  • Project Member / Read-only — limited or no visibility (configurable per org)

Spend alerts

Configure under Project Settings → Notifications → Spend alerts (or org-level for org-wide alerts):

Alert Default trigger Notification channels
80% of budget Soft warning Email
95% of budget Hard warning Email + webhook
100% of budget Critical Email + webhook + (optional) hard-stop new resource creation
2× normal burn Anomaly Email

Budgets can be: - Project-level — one number per project per month - Tag-grouped — separate budgets per cost-center=cc-101 etc. - Service-level — separate budgets per service (e.g. compute vs object storage)

Hard-stop on overspend

Tick Hard-stop on 100% in spend alerts to block new resource creation when the budget is hit. Existing resources keep running and are still billed; only create actions are denied. Useful for sandbox / dev environments where you don't want a runaway test to drain credits.

Operation

Reading an invoice

Each monthly invoice contains:

┌──────────────────────────────────────────────────────────┐ │ Cloud Digit Bangladesh — Invoice #INV-2026-05-001234 │ │ Billing period: 2026-05-01 to 2026-05-31 │ │ Mushak entry: 6.3 / 6.4 / 6.6 (NBR-aligned) │ ├──────────────────────────────────────────────────────────┤ │ SERVICE BREAKDOWN │ │ Servers (Standard, bd-dha-1): 14,400 vCPU-hours ฿24,300│ │ Servers (Memory-opt, bd-dha-1): 720 vCPU-hours ฿2,180 │ │ Block Storage (NVMe HCI): 8,640 GiB-month ฿4,800 │ │ Object Storage (Standard): 45,000 GiB-month ฿7,500 │ │ ... │ │ │ │ PROJECT TAG ROLLUP │ │ cost-center=cc-101 ฿18,500 │ │ cost-center=cc-220 ฿20,280 │ │ │ │ ADJUSTMENTS │ │ Commitment plan discount (35%) -฿13,581 │ │ Pre-payment burn-down -฿25,000 │ │ │ │ TAX │ │ Sub-total ฿38,780 │ │ VAT 15% (Mushak-6.3) ฿5,817 │ │ AIT 4% (deducted at source by customer) -฿1,551 │ │ TOTAL DUE ฿43,046 │ └──────────────────────────────────────────────────────────┘

PDF and machine-readable JSON are both downloadable.

Topping up

Add funds opens the top-up dialog:

Method Speed Limits
bKash / Nagad / Rocket (MFS) Instant BDT 50,000 per transaction
Bank transfer (BEFTN / RTGS) T+0–T+1 None
Cheque T+1–T+3 Available for invoiced accounts

After top-up clears, the credit appears on the Balance card. Past credits are consumed before new charges are billed.

Changing payment method

Payment methods → + Add to add a new method. Payment methods → ⋯ → Set as default to mark the preferred method. Default applies to auto-debit standing instructions.

Setting up auto-debit

For invoiced Enterprise accounts:

  1. Payment methods → + Add → Standing Instruction
  2. Confirm bank-account details for direct debit
  3. Set auto-debit date (typically NET-30 or invoice-due-date)
  4. Submit; bank sends a one-time validation transfer
  5. Confirm the validation amount in the Console

After validation, monthly invoices auto-clear without manual intervention.

Downloading tax documents

Tax documents → Mushak-6.3 for VAT registration; 6.4 for VAT-paid records; 6.6 for monthly returns. AIT certificates lists the certificates Cloud Digit issues for tax deducted at source by you.

Disputing an invoice

Open a support ticket within 30 days of invoice issuance. Approved adjustments appear as credits on the next invoice (not cash refunds, unless the account is closing).

Forecasting and Cost Explorer

For tag-grouped drill-down, time-range comparison, anomaly detection, and CSV/JSON exports, see Cost Explorer. The Financial tab is for invoicing and payments; Cost Explorer is for analysis.

Troubleshooting

Symptom Likely cause Fix
Top-up via MFS shows "Pending" for > 30 min MFS reconciliation lag Check the MFS app for the transaction status; if completed there but not here, open a ticket with the MFS reference number
Invoice missing for a month I had usage Invoice not yet generated (issued on the 5th of the following month) Wait for the 5th; or contact billing
AIT certificate amount doesn't match my deduction Customer-side AIT calculation differs from Cloud Digit's record Reconcile via your CA; submit corrected certificate; we adjust the next invoice
"Insufficient credits" blocking resource creation Hard-stop on 100% triggered Top up; or relax the hard-stop in spend alerts
VAT registration number wrong on invoice Org settings → Billing identity has stale BIN Update BIN; submit re-verification document; future invoices use the new value
Standing instruction failed Bank rejected (e.g. insufficient funds at customer end) Top up the customer-side bank account; re-trigger from Payment methods
Cost in Console doesn't match invoice Real-time vs invoiced — Console is approximate hourly; invoice is the authoritative monthly Use the JSON invoice for reconciliation

Pricing & invoicing reference

For the BDT-only model, commitment plans, and unit definitions, see Pricing model. For BDT-specific payment plumbing, see Billing in BDT.