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Account & onboarding

Account types

Type Eligibility Billing
Individual Bangladeshi NID-holder Prepay only
SME Bangladesh-registered entity, RJSC + TIN Prepay or invoice
Enterprise Bangladesh-registered, ≥ BDT 50L/yr commitment Invoice, NET-30
Government / SOE Public-sector body or state-owned enterprise Invoice, NET-45, e-GP capable
Regulated FI Banks, NBFIs, MFS, insurers under BB / IDRA / BSEC Invoice, with sovereignty attestation pack

What you'll need

For SME / Enterprise accounts:

  • Trade Licence (current year)
  • TIN certificate
  • BIN / VAT registration
  • RJSC certificate of incorporation (and Form X / Form XII)
  • Authorized signatory NID + photo
  • Letter of authorisation for the primary admin user

For Regulated FI accounts, additionally:

  • Latest BB / IDRA / BSEC licence
  • Board resolution authorising cloud adoption (template available on request)
  • Internal information-classification policy summary

Onboarding flow

sequenceDiagram
    participant You
    participant Sales
    participant KYC
    participant Cloud
    You->>Sales: Express interest, share company profile
    Sales->>You: NDA + onboarding pack
    You->>KYC: Submit Trade Licence, TIN, RJSC, NID
    KYC->>You: KYC outcome (≤ 2 BWD)
    KYC->>Cloud: Provision tenant + admin user
    Cloud->>You: Welcome email, first-login URL, MFA enrolment
    You->>Cloud: Enrol MFA, create project, deploy first VM

Typical timeline: 2–5 business days for Individual/SME, 5–10 business days for Enterprise / Regulated FI (driven mostly by KYC review).

First login

  • URL: provided in the welcome email — typically https://my.clouddigit.ai/
  • MFA: TOTP enrolment is mandatory for all admin accounts
  • Initial project: one default project is created; you can add more later

Admin separation

The account-owner identity used for KYC and billing should be distinct from the day-to-day operations admins. Use IAM groups (or, for now, separate admin invitations) so an operator leaving doesn't strand billing access.

Roles & access

Role What it can do
Owner Everything, including billing, contract changes, account closure
Billing Invoices, payments, top-ups; no resource changes
Project admin Full control inside one project; no cross-project visibility
Member Create / modify resources within the project
Read-only View-only across assigned projects (good for audit, NOC)

Granular IAM (per-resource policies, custom roles) is on the roadmap — see API & CLI reference.

Closing an account

To close: open a ticket from the Owner identity. We retain billing records for 7 years per NBR requirements; all customer data and snapshots are securely erased within 30 days of closure (or earlier on request).